AIGC  LLC is looking to hire an Information Technology (IT) focused staffing Account Executives on a salaried + commission/bonus basis.

​

AIGC is an established and leading independent IT company that’s specialized in IT related installation and maintenance of many computer networks and devices needed to keep businesses running at optimum speed and efficiency. With over 15 years of combined experience in computer networking, repairs, and many other IT related services, and over 12 different degrees, diplomas, and certifications earned by our technicians, we are a solid and young brain professional generation IT company. We also provide IT Staffs and desktop support for companies with high concentration.

Job Description:
 We are looking for an experienced Account Executive who builds strong client relationships. Are you an HR professional who wants to use your HR expertise? If so, we want to have a round-table conversation with you with regards to the way forward. We are looking for someone who willing to grow with the AIGC and has the mind of a business owner, surrounded by industry experts who are driven to succeed as a company. Account Executive must be willing to significantly impact our success and the tangible result show career and financial growth in the company. The Account Executive will report to the CEO. 

​

Roles & Responsibilities:
An ability to work independently strong and search out to understand customer needs. Consistently monitoring various job boards and databases for the most current jobs. Account Executive should call those companies Head management to established very long-lasting relationships. presentation skills result driven and comfortable working in a high performance, metrics-driven environment. Establish and maintain a strategic partnership with clients and work with the CEO to understand the present and future project needs. Excellent written and being able to clearly distinguish our services and recommend different solutions depends upon the necessities of the client.

​

 Education & Experience:
 Bachelor’s degree or equivalent 4+ years’ experience as an Account Executive within the staffing industry or 2+ year experience within an HR function.  1-5+ years of professional Information Technology (IT) related to staffing sales experience.

 

 

Note: This is a Part-Time Position for now.

​

 

Dispatch/Service Coordinator

Full-time Job 

Summary:

AIGC Dispatch/Service Coordinator is responsible for accomplishing maximum use of our internal and field IT resources for the daily dispatch and oversight of service requests.

The perform service request intake from clients; assign, schedule, and dispatch service IT Field service engineers for remote or onsite service in line with the contractual service level agreement (SLA). Candidate must have strong client relations.

Duties:

• Skill to work in a team and communicate effectively

• A major point of contact to our client for all types of service requests by email, phone, or through the dispatch application portal, monitor resource schedules to ensure service requests are on time and pre-process service requests

• Understand the processes in dispatch/service application portal by completing assigned training materials and blueprints

• Schedule dispatch for field technical services

• Improve client service, discernment, and satisfaction during the service period and after

• Keep in touch with clients about incident progress and informing them of approaching changes or agreed outages.

• Data all work as service tickets into dispatch/service portal

• Escalate service requests that cannot be scheduled within agreed service levels

Knowledge, Skills, and Abilities:

• Interpersonal skills (Customer, telephony, communication, and listening)

• Typing skills

• Ability to adapt to the environment and changes quickly.

• IT Technical awareness

• help-desk skills.

• Ideas of our client’s IT Service which support is being provided

• Understanding of support tools, techniques, and technology

• Self-motivated with the ability to work in a fast-moving environment

 

Credentials:
Bachelor’s degree in any field

Experience:
Insurability and reliable transportation to/from work and to/from client sites throughout the day.
Previous Client Service or phone related skills; familiarity with computer system support terminology concepts. 

 

Promotion:

• Strong positive client feedback

• Strong positive engineer feedback

• Actively recruits other high-quality engineers

• High utilization of engineering team’s time

​

Job Type: Full-time

Salary: $15.00 to $20.00 /hour

Benefits offered:

• Paid time off

• Health insurance

• Other types of insurance

​

IT Field Service Tech and Installer

​

Description:

• Installing a TV box and Modem with the setup

• Run coax cable

• upgrade and service all aspects of residential home services.

• Understand assignments before going to the site and preparing accordingly for the first-time install

• Coordinating and executing a daily schedule on time

• Working efficiently, safely, and accurately with power tools, drill, etc.

•  Driving small to medium-sized van or truck in a safe and considerate manner

• Interacting with businesses and homeowners

•  Performing other duties as assigned by management requirements

 

Requirements:

• High School Graduate or GED

• A+ or CCNA

• preferred • Valid Driver’s License • MVR Check results must demonstrate a driving record meeting Minnesota standard

• Ability to troubleshoot problems and provide solutions in a positive, professional manner

• Self-starter that can work independently to meet company and personal goals

• Positive, pro-active work ethic

• Ability to work extended hours as needed (late evenings, weekends)

• Ability to travel

• Ability to perform heavy lifting daily • Ability to work in a variety of environments, including new construction sites, homes, commercial buildings, and office environment.

​

​